Last Updated: June 2026
1. Introduction
These Terms and Conditions govern the use of the Energy Advice Team website and all services provided by Lisa Jensen trading as Energy Advice Team.
By purchasing a service, submitting information through our website or otherwise engaging with us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use our services.
2. About Us
Energy Advice Team is operated by:
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Company: Lisa Jensen trading as Energy Advice Team
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Website: www.energyadviceteam.co.uk
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Email: info@energyadviceteam.co.uk
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Telephone: 0800 001 6402
3. Our Services
Energy Advice Team provides independent energy advice and consultancy services including, but not limited to:
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Solar quotation reviews
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Independent energy assessments
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Battery storage advice
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Energy efficiency guidance
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Installer introductions
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General consultancy services
Energy Advice Team does not install solar systems or battery storage systems. Any installation contract entered into by a customer is solely between the customer and the chosen installer.
4. Independent Advice
Energy Advice Team aims to provide honest, impartial and professional advice based upon the information supplied by the customer. Our recommendations are based on our experience, industry knowledge and assessment of the information available at the time.
Advice should not be considered financial, legal or tax advice. Customers should seek independent professional advice where appropriate.
5. Accuracy Of Information
The accuracy of any advice provided depends upon the accuracy and completeness of the information supplied by the customer. Customers are responsible for ensuring that all information, documents, quotations, bills and photographs supplied are accurate and complete.
Energy Advice Team accepts no responsibility for recommendations that are affected by incomplete or inaccurate information supplied by the customer.
6. Solar Savings And Financial Projections
Any references to the following are illustrative estimates only:
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Energy savings
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Financial savings
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Return on investment
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Payback periods
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Generation estimates
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Export income
Actual performance will depend upon numerous factors including weather conditions, energy usage patterns, equipment performance, electricity tariffs and future energy prices. No guarantee is provided regarding actual savings or financial returns.
7. Quotation Review Services
Where a customer purchases a quotation review service, Energy Advice Team will review the documentation supplied and provide an independent opinion based upon the information available.
The review represents our professional opinion only. The final decision regarding whether to proceed with any installer, quotation or product remains entirely the responsibility of the customer.
8. Installer Recommendations And Introductions
Energy Advice Team may recommend or introduce customers to carefully selected installation partners. While we take reasonable steps to vet installers before recommending them, we do not control the actions, workmanship, pricing, performance or business practices of third-party installers.
Any installation contract entered into is solely between the customer and the installer. Energy Advice Team accepts no liability for:
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Installation quality or delays
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Product failures or warranty claims
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Service issues
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Financial losses arising from installer performance
9. Referral Fees
Energy Advice Team may receive referral fees from certain installation partners. Any referral fee received does not alter our commitment to providing honest and professional advice. Recommendations are based on our assessment of suitability for the customer’s requirements and not solely on the availability of referral fees.
10. Fees And Payment
Fees for services must be paid in accordance with the pricing displayed on our website or otherwise agreed in writing. Payment may be required in advance before work commences. Failure to make payment may result in services being delayed or withheld.
11. Cancellation And Refund Policy
Before Work Has Started
Customers may cancel their purchase and receive a full refund provided no work has commenced.
After Work Has Started
Once work has commenced, refunds will not normally be available. This includes situations where:
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Documentation has been reviewed
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Research has been undertaken
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Reports have been prepared
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Consultations have taken place
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Professional advice has been provided
Each request will be considered fairly, but Energy Advice Team reserves the right to refuse a refund where services have already been delivered in whole or in part.
12. Consumer Contracts Regulations
Where applicable, consumers may have rights under the Consumer Contracts Regulations. By requesting that work begins immediately, customers acknowledge that their right to cancel may be affected once services have commenced.
13. Intellectual Property
All content produced by Energy Advice Team remains our intellectual property unless otherwise agreed in writing. This includes:
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Reports and guides
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Documents
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Website content
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Advice materials
Such materials may not be copied, reproduced or distributed without permission.
14. Limitation Of Liability
To the fullest extent permitted by law, Energy Advice Team shall not be liable for:
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Indirect or consequential losses
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Loss of profits, income, or savings
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Business interruption
Our total liability shall not exceed the amount paid by the customer for the service giving rise to the claim.
15. Website Availability
While we make reasonable efforts to maintain website availability, we do not guarantee uninterrupted access. We reserve the right to modify, suspend or discontinue any part of the website without notice.
16. Website Use
Users must not:
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Upload malicious content
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Attempt unauthorised access
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Interfere with website operation
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Use the website for unlawful purposes
We reserve the right to restrict access where misuse occurs.
17. Privacy
Use of our website and services is also governed by our Privacy Policy.
18. Complaints
Should you have a complaint regarding our services, please contact us in the first instance:
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Email: info@energyadviceteam.co.uk
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Telephone: 0800 001 6402
We will make every reasonable effort to resolve complaints promptly and fairly.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Changes To These Terms
Energy Advice Team reserves the right to amend these Terms and Conditions at any time. Any changes will be published on this page and will take effect immediately upon publication.