Introduction
Energy Advice Team is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our services, submit information through our website or otherwise contact us.
Energy Advice Team operates in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Energy Advice Team is operated by:
Company: Lisa Jensen trading as Energy Advice Team
Website: www.energyadviceteam.co.uk
Email: info@energyadviceteam.co.uk
Telephone: 0800 001 6402
Throughout this Privacy Policy, references to “we”, “us” and “our” refer to Energy Advice Team.
The Services We Provide
Energy Advice Team provides independent energy advice, solar quotation review services and related consultancy services.
We do not install solar systems ourselves.
Where appropriate, we may introduce customers to carefully selected installation partners.
Information We Collect
We may collect and process the following information:
Personal & Property Information
Full name, postal address, email address, and telephone number.
Property address, photographs, roof information, energy usage, and energy efficiency information.
Energy & Quotation Information
Electricity bills, gas bills, and energy consumption figures.
Existing solar system and battery storage information.
Where you request a quotation review: Solar quotations, equipment specifications, financial illustrations, performance estimates, and installer proposals.
Payment & Website Usage Information
Where you purchase services from us, payment information may be processed by secure third-party payment providers. We do not store full payment card details.
Automatically collected data including: IP address, browser type, device type, website pages visited, time spent on our website, and referring website.
How We Use Your Information
We use your information to:
Respond to enquiries and provide energy advice services.
Review solar quotations, prepare written reports, and conduct consultations.
Process payments and maintain business records.
Improve our services and comply with legal obligations.
Lawful Basis For Processing
Under UK GDPR, we rely upon one or more of the following lawful bases:
Contract: Where processing is necessary to provide services you have requested.
Consent: Where you have given us permission to process your information.
Legitimate Interests: Where processing is necessary for the operation and development of our business.
Legal Obligation: Where we are required to process information to comply with legal or regulatory requirements.
Uploading Quotations And Energy Bills
When you upload quotations, energy bills, photographs or supporting documents through our website, these documents are treated as confidential. They are used solely for the purpose of providing the services you have requested. We do not sell, distribute or publish these documents.
Installer Introductions & Referral Fees
Energy Advice Team may introduce customers to carefully selected installation partners. Where we believe an installer may be suitable for your requirements, we may ask your permission to share relevant information with that installer. No information will be shared without your consent.
Energy Advice Team may receive a referral fee from certain installation partners. Any installer recommended by us has been subject to our own vetting process. Recommendations are based on our assessment of suitability for your requirements and not solely on the availability of referral fees.
Marketing Communications
We may occasionally send information regarding our services, guides or updates. You may unsubscribe from marketing communications at any time. We do not sell mailing lists to third parties.
Cookies
Our website uses cookies and similar technologies to improve website functionality and user experience. Cookies may be used to remember preferences, analyse website performance, measure visitor activity, and improve website functionality.
Data Security & Retention
We take appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, misuse, alteration, and disclosure. While we take reasonable steps to protect personal information, no online system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary. Typically, customer records may be retained for up to six years following completion of services in order to satisfy legal, accounting and business requirements. Where information is no longer required, it will be securely deleted.
Your Rights
Under UK GDPR, you have the right to:
Access your personal information.
Correct inaccurate information or request deletion of your information.
Restrict or object to processing.
Request data portability.
Withdraw consent where consent is relied upon.
Requests may be submitted using the contact details provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of any external websites they visit.
Contact Us & Complaints
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Email: info@energyadviceteam.co.uk
Telephone: 0800 001 6402
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.